I had scheduled a diagnostic appointment with my oil change. They seemed surprised when I told them I had a concern that needed to be looked at and told me it would take an extra 4 hours to do that.

I told the service advisor about a noise under the car. I ask to check it out to make sure it was safe to drive. There was no mention of it on my service doc

I was extremely disappointed with my service experience yesterday at Stew Hansen Hyundai, particularly with the service technician’s attitude, lack of communication, and excessive wait time. When I first arrived, I explained that I was already aware my vehicle needed new tires and that I had plans to have them replaced at another location. His response was, “Yeah, I really don’t care about that.” I found this incredibly rude and unprofessional, as I was simply trying to communicate information about my vehicle. He then informed me that my cabin air filter and engine air filter were due for ... Read More

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Google - Nov 12, 2026

I was extremely disappointed with my service experience yesterday at Stew Hansen Hyundai, particularly with the service technician’s attitude, lack of communication, and excessive wait time. When I first arrived, I explained that I was already aware my vehicle needed new tires and that I had plans to have them replaced at another location. His response was, “Yeah, I really don’t care about that.” I found this incredibly rude and unprofessional, as I was simply trying to communicate information about my vehicle. He then informed me that my cabin air filter and engine air filter were due for replacement. I politely explained that I felt comfortable handling those maintenance items myself. He responded by saying, “Well, I’m legally required to tell you that.” I completely understand that technicians are expected to communicate recommended maintenance. My issue was not with the information he provided, but rather the dismissive and condescending tone he used throughout our interaction. His initial comment had already made me uncomfortable, and his attitude set a negative tone for the remainder of my appointment. My appointment was scheduled for 8:00 a.m., yet I waited nearly three hours for a routine oil change. I understand that service departments get busy and unexpected delays can occur, but nearly three hours for an oil change is unreasonable. Unfortunately, this was not an isolated incident. In my experience, waiting anywhere from 2.5 to 3.5 hours has become the normal turnaround time for an oil change at this location. What made the situation even more frustrating was the complete lack of communication. Not once did the service technician approach me to provide an update, explain the delay, or give me an estimated completion time. Eventually, I received a text message stating that my vehicle was ready. After waiting approximately 10 minutes without anyone coming to assist me, I had to walk around the service department myself to locate the technician and retrieve my keys. I do not expect special treatment, but I do expect basic courtesy, professionalism, reasonable service times, and communication, especially when I have scheduled an appointment in advance. This experience left me feeling as though my time and business were not valued. The technician’s attitude, combined with the consistently excessive wait times and lack of communication, has completely diminished my confidence in this dealership’s service department. As a result, I will not be returning to Stew Hansen Hyundai for any future service needs. I also fully intend to share my experience with friends, family, and others who may be considering this location. I believe people deserve to know what kind of treatment they can potentially expect, especially when trusting a dealership with their vehicle and their time. It is disappointing that what should have been a simple, routine maintenance appointment turned into such a frustrating and unpleasant experience. I hope management takes this feedback seriously and recognizes that the way customers are treated has a lasting impact on both customer loyalty and the dealership’s reputation.

Most every light in Hyundai dealership lot was out. Friendly staff. .

Stew Gansen is the only place I will use to service my vehicle! Great staff..great service..everything is perfectly done. They also wash your car while you wait!

Oil change and soft ware update

Had 5 oil change appointments included in my auto purchase. Had 5 bad experiences.

**5 Stars – One of the Easiest Car-Buying Experiences Ever!** After a terrible accident totaled their previous vehicle, my daughter and her family found themselves needing a new car. Unfortunately, they were having a hard time finding a dealership close to home that they felt they could trust. Somehow, they came across Stew Hansen Hyundai, and what started as a stressful situation turned into one of the easiest car purchases I've ever been involved in. I worked with Matt, and we handled virtually everything over the phone and electronically while my daughter's family made the four-hour drive to the dealership. ... Read More

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Google - Nov 7, 2026

**5 Stars – One of the Easiest Car-Buying Experiences Ever!** After a terrible accident totaled their previous vehicle, my daughter and her family found themselves needing a new car. Unfortunately, they were having a hard time finding a dealership close to home that they felt they could trust. Somehow, they came across Stew Hansen Hyundai, and what started as a stressful situation turned into one of the easiest car purchases I've ever been involved in. I worked with Matt, and we handled virtually everything over the phone and electronically while my daughter's family made the four-hour drive to the dealership. By the time they arrived, everything was ready to go. They signed the paperwork and were back on the road heading home. No endless back-and-forth, no sitting around a dealership for hours, and none of the usual car-buying headaches. Best of all, we got just as fair a deal as I believe we could have gotten anywhere else, without all the typical dealership games and nonsense. Matt, thank you for making what could have been a frustrating experience so incredibly simple. You earned our trust and our business, and that's not something I say lightly. Now I'm just hoping Stew Hansen has a truck dealership, because when it's time for me to buy my next truck, I already know where I'd like to go! **Thanks again, Matt! You've got a customer for life.**

I was contacted to schedule an oil change of which I made over the phone for 11am. I arrived on time and had asked approximately how long. I was quoted 1.5 hours but was told “people are going to be going to lunch soon.” I disregarded the comment. Went and waited in the lobby. After two hours had passed I went to the desk and asked if my car was close to being done. The man looked and told me it had not even been started yet. I mentioned how my appointment was at 11 and it was now after 1:00. I was ... Read More

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Google - Nov 6, 2026

I was contacted to schedule an oil change of which I made over the phone for 11am. I arrived on time and had asked approximately how long. I was quoted 1.5 hours but was told “people are going to be going to lunch soon.” I disregarded the comment. Went and waited in the lobby. After two hours had passed I went to the desk and asked if my car was close to being done. The man looked and told me it had not even been started yet. I mentioned how my appointment was at 11 and it was now after 1:00. I was notified via text message my car was finished at 2:06.  I have yet to have good experience since purchasing this car through this dealership from the day I bought it. I will never recommend someone to purchase from this dealership.

All went well!

You need to make a better way to actually talk to a live service advisor when calling in to your service department. I’ve had difficulties the last three times I’ve called to get service or with specific concerns. From problems with complimentary maintenance, to being broke down (bad fuel injectors) on a family road trip with our 1yr old vehicle, I couldn’t get through to a service advisor or get one to call me back after multiple attempts. Very frustrating! On two of the four complimentary maintenance visits, the service tech failed to rotate the tires. One ... Read More

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Google - Nov 3, 2026

You need to make a better way to actually talk to a live service advisor when calling in to your service department. I’ve had difficulties the last three times I’ve called to get service or with specific concerns. From problems with complimentary maintenance, to being broke down (bad fuel injectors) on a family road trip with our 1yr old vehicle, I couldn’t get through to a service advisor or get one to call me back after multiple attempts. Very frustrating! On two of the four complimentary maintenance visits, the service tech failed to rotate the tires. One time they did just one side. This last time neither side got rotated. At least the service advisors were professional enough to double check, acknowledge and apologize. But it both times it cost me extra time (first time it cost an extra trip for me). It’s hard to understand how something as simple as a factory recommended tire rotation can get missed 2 of 4 times. Finally the first survey you initially sent me wouldn’t submit after I spent the time to fill it out. So after getting your request to do this Google review, I’m hoping this one goes through.

The appointment and service went well. I am giving it 3 stars instead of 4 because I've received in total approximately 7-8 text messages and several emails for the whole process and it's been a bit relentless. I did fill out the survey to let them know. The online appointment scheduling was a bit clunky, but once passed that the service was fine.

Very friendly and convenient experience!!! Would definitely recommend this business.

Great experience!

Great quick service

Personally and helpful

2 things not the dealerships fault. I scheduling it for oil change, tires rotated and a recall to be worked on. All the call scheduling go thru a call center not them. I was book wrong place first and then the recall wasn't on the books. I took a day off to do all this and was told that they didnt know about the recall. Lost a day of pay. If you need booking a date call straight to Stew Hansen. Other then that it was great!!

Samuel was great! Kept me informed of where they were at in the process.

I worked with Jeremy in the Service Department and he was the best! He made sure I understood what was being done to my car and handled my concerns professionally and with care. Great Service makes a Great Dealership!

Routine annual service performed while I waited. Everyone was efficient and courteous

Service department is impossible to get ahold of. Left a voicemail 2 days ago and still haven’t been called back. Bought a brand new vehicle there and had to get new tires after 22k miles. Call the dealership and they tell me to call the tire manufacturer. No accountability or help with anything. Typical dealership, once you’re out the door, you don’t matter anymore

They will tell you a repair will take no more than a week, not communicate with you, and then won't even look at your vehicle after more than a week. If you are lucky enough to talk to someone, the update is they should get to it in a couple days....

Just tired of them telling me that they are working on improving their customer service in the service department for the past 5 years! I work in customer service myself and this is not good customer service. All I ever hear is apology after apology every time I go in. Why can't they figure it out?? I know others who go there and all say the same thing. It should not be stressful to go in for routine car care.

Speedy service and kind people! They do an excellent job!

Euan Kilbride was excellent. He was very friendly and made searching for a car stress free. He was knowledgeable about the various vehicles and genuinely was seeking to find a good vehicle for me instead of trying to pressure me into a sale.

Nice work

Mike Coons, sales manager and Christina Cinto, sales consultant were both great to work with on the purchase of our new 2027 Hyundai Palisade. Thanks so much.

Did the trunk repair but didn't do my oil change and tire rotation ( already paid for) while my SUV was in the shop.

Went in for advantage care which includes tire rotation and they didn't complete the service. A week later to actually do the service and replace blower motor, I was told it was a short appointment so stayed on site and was not given an update. The appointment took 4 hours from drop off time. I had to go get that update from the desk despite confirming I was staying on site when I made the appointment and when I checked in.

Generally a good experience. They got me in and out quickly which was nice. Two general observations that weren’t that great: When I came in there were like 4 service advisors who were slouched over looking at their phone and no one said anything”Can I help you” or “Checking in”. They were borderline rude. Second, there was no place for me to really work. I had to take time out of the middle of my day to get this done and there was really no good place for me to set up. Other Hyundai dealers I’ve been to ... Read More

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Google - Oct 20, 2026

Generally a good experience. They got me in and out quickly which was nice. Two general observations that weren’t that great: When I came in there were like 4 service advisors who were slouched over looking at their phone and no one said anything”Can I help you” or “Checking in”. They were borderline rude. Second, there was no place for me to really work. I had to take time out of the middle of my day to get this done and there was really no good place for me to set up. Other Hyundai dealers I’ve been to had workstations where you could work.

Dropped off car the evening before my scheduled appointment and they had my car done yet that night so it was available for pickup in the morning. Couldn't ask for more efficient service!

The service was done properly and timely. Met the GM, who is a true gentleman and customer centric.

Though it was difficult to call in to this location - after I got my appointment on line and dropped my car off they stayed in great contact with me - addressed all my concerns explained things to me - and I could not have had a better experience getting my car fixed! Thank you so much to all the folks who worked with me!

Wait times continue to climb even when making an appointment weeks in advance for an oil change. No one should have to wait almost 3 hours. Prices for service continue to climb. Will never buy from Stew Hansen Hyundai again and will not be taking my two Tuscon's for service once AdvantageCare runs out.

Very professional

This is not a review, but I found a piece of the original paperwork for my 1978 cutlass. It was delivered to you all before the relocation when it used to be Holmes Oldsmobile Co., Inc on Sixth. I started the restoration recently and found it. This place has transitioned and been around a long time. That's good to hear

After more than 20 years of being a loyal Honda fan, I was so impressed with my experience that I switched to Hyundai. Our salesperson, Marcus, was a joy to talk to—really fun and friendly. Michael, the sales manager, was open about the numbers right away and made everything easy. I’ll definitely keep recommending my visit and sending friends and family here.

Kylah Hawkins was extremely informative, professional, and dedicated in finding a vehicle that suited me & my needs. You will not regret working with her!

I have been trying to contact this specific dealership for service and work I need done on my Hyundai, and have called several times a day for 2 weeks. Their AI system makes it absolutely impossible to contact anyone. What a failure. Losing thousands of dollars of work because of an AI system.

Let’s just say the BMW I purchased from Stew Hansen had a few mechanical issues that I pointed out after the purchase. After some back and forth, Steve Amos stepped up and made sure everything was handled the right way. Steve took the car back, had his mechanics thoroughly look into the issues, ordered the necessary parts, and made sure everything was fixed properly and that the vehicle was safe for me and my family. While they had my BMW, he even went out of his way to provide me with another vehicle to use so I wasn’t ... Read More

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Google - Sep 30, 2026

Let’s just say the BMW I purchased from Stew Hansen had a few mechanical issues that I pointed out after the purchase. After some back and forth, Steve Amos stepped up and made sure everything was handled the right way. Steve took the car back, had his mechanics thoroughly look into the issues, ordered the necessary parts, and made sure everything was fixed properly and that the vehicle was safe for me and my family. While they had my BMW, he even went out of his way to provide me with another vehicle to use so I wasn’t left without transportation. I’m very grateful for the way Steve handled everything in the end. He went above and beyond to make things right, and that means a lot when you’re purchasing a new “used” vehicle. I can confidently say you’re in good hands with Steve Amos and the team at Stew Hansen. I highly recommend them and truly appreciate the way they stood behind the vehicle and took care of us. Thank you again, Steve, for everything!

Dropped car off on 9/24 for an oil change and tire rotation. No communication on when car was done. Had to reach out. Next; after getting the car back found that the tires were not rotated. Called the service writer that was assigned to my car.. argued with him a bit on the tires not being rotated said because the tread was too low they don’t rotate tires. I said why didn’t you call me and tell me that. And tell me I had a nail in one of the tires and can’t repair. No communication and not ... Read More

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Google - Sep 27, 2026

Dropped car off on 9/24 for an oil change and tire rotation. No communication on when car was done. Had to reach out. Next; after getting the car back found that the tires were not rotated. Called the service writer that was assigned to my car.. argued with him a bit on the tires not being rotated said because the tread was too low they don’t rotate tires. I said why didn’t you call me and tell me that. And tell me I had a nail in one of the tires and can’t repair. No communication and not in the inspection notes. He told me what do you want me to do about it. I said refund my tire rotation. He said he doesn’t have the authority to do so. I asked to speak to the service manager. Service manager said he has to dig into the inspection and call me back. Said he would watch the inspection video sent to me. The video was 13 seconds long. Not going to see anything but telling me I need my filters changed. Still on 9/26 no call back from the service manager. More details to this review than put in here. But I will not be going back and will take my car elsewhere from now on. Do not recommend This location for any services. As they charge you for work they don’t perform, And this is not the first time I have had bad service from here, and they do not communicate very well..

Working with Marcus McQueen was a great experience!

Jess was so great to work with! If you are looking for new or used car, ask for her! She was knowledgeable, helpful and answered all my questions - no pressure - just great service!

We were traveling and coming from Texas...we didn't have much rain this year. Discovered on our trip the need for new windshield wipers. The team at Stew Hansen's were understanding our needs and we were so please to only be there a short time. Colleen C. made sure we had what was needed. Hector P. Popped our new wipers and we were back on the road. I wish I had the name of the young man who checked our tires for the low light. We were very pleased and impressed with the service team.

Went to this location two weeks ago. Was at this lot for over 40 mins and not one sales person approached me not one. That’s unprofessional and just rude. I left eventually and went to another lot greeted with open arms and drove away in a brand new 2026 Nissan Kick. I was very disappointed

3 weeks to get an appointment for an oil change then had to wait an hour and a half. An oil change. AN OIL CHANGE! They told me the techs went to lunch at same time. WHAT???

One of the worst dealership experiences I’ve ever had. We went to Stew Hansen Hyundai with every intention of purchasing a Tucson. I was already pre-approved through Hyundai for 0% financing, so we weren't asking them to do anything extraordinary. We simply wanted to know what Hyundai's approval meant in terms of our actual financing and what the dealership could offer. Instead, we got the runaround. We asked repeatedly for clear information about the financing terms and received inconsistent answers. Rather than providing the terms professionally in writing, we were given what amounted to semi-terms scribbled on a ... Read More

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Google - Sep 10, 2026

One of the worst dealership experiences I’ve ever had. We went to Stew Hansen Hyundai with every intention of purchasing a Tucson. I was already pre-approved through Hyundai for 0% financing, so we weren't asking them to do anything extraordinary. We simply wanted to know what Hyundai's approval meant in terms of our actual financing and what the dealership could offer. Instead, we got the runaround. We asked repeatedly for clear information about the financing terms and received inconsistent answers. Rather than providing the terms professionally in writing, we were given what amounted to semi-terms scribbled on a sticky note and sent to my sister. We were never given the clear, straightforward information we were asking for. Then came the complete lack of communication. Stew Hansen stopped responding to us for 10 days. No meaningful follow-up. No explanation. Nothing. At that point, we moved on and contacted McGrath Hyundai in Cedar Rapids. What a difference. McGrath treated us like customers. They communicated, answered our questions, provided the information we needed, and made the process straightforward. We ultimately purchased our Tucson from McGrath. You would think that would be the end of it, but Stew Hansen then managed to make the situation even worse. I had specifically told them they did NOT have permission to run my credit again, yet they did it anyway. That's not a misunderstanding to me. If a customer explicitly tells you not to run their credit again, you respect that. What bothers me most is that none of this was necessary. We were ready and willing to buy a Hyundai. We already had financing approval. They had a customer standing in front of them who wanted to make a purchase. They lost the sale because of how they handled us. And McGrath gained the sale because they did the things Stew Hansen couldn't seem to manage: communicate clearly, provide accurate information, respect the customer, and follow through. Our experience was a pretty good reminder that the car isn't the only thing you're buying from a dealership — you're also buying the experience and the service that comes with it. Based on our experience, I would not recommend Stew Hansen Hyundai. I would, however, recommend giving McGrath Hyundai a look. They earned our business simply by treating us the way customers should be treated.

I dropped my car off for a starter issue, and it took four days before the vehicle was even diagnosed. What made the situation particularly frustrating was the complete lack of communication throughout the process. The only time I was able to get any information was when I physically showed up in person and asked someone to speak with me. Trying to call was essentially pointless. Nobody answered the phone, and on the rare occasion that someone did answer, I was eventually sent to voicemail and never received a return call. For a customer who is without their only vehicle, ... Read More

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Google - Aug 28, 2026

I dropped my car off for a starter issue, and it took four days before the vehicle was even diagnosed. What made the situation particularly frustrating was the complete lack of communication throughout the process. The only time I was able to get any information was when I physically showed up in person and asked someone to speak with me. Trying to call was essentially pointless. Nobody answered the phone, and on the rare occasion that someone did answer, I was eventually sent to voicemail and never received a return call. For a customer who is without their only vehicle, this level of communication—or lack thereof—is unacceptable. I was also repeatedly reminded that I did not have an appointment, as though they were doing me a favor by accepting my vehicle. I understand that a busy shop has scheduled appointments and that emergency repairs can be difficult to accommodate. However, when a vehicle has a failed starter and is completely inoperable, there is obviously no way to schedule that failure in advance. There needs to be some consideration for unexpected situations, especially when the customer has no other vehicle. What was most frustrating is that they could have simply communicated the situation upfront. If I had been told on the day I dropped my car off that it would likely be three or four days before they could even diagnose it, I could have made an informed decision about whether to leave it there or have it towed somewhere else. Instead, I was left waiting day after day with no idea whether my car would be looked at, when it might be repaired, or what I was supposed to do for transportation in the meantime. Once the car was turned off, it was not going anywhere without a tow. That left me in a difficult position, and the lack of communication made an already stressful situation significantly worse. I understand that automotive repair shops get busy. I also understand that not having an appointment can affect how quickly a vehicle is serviced. What I do not understand or accept is leaving a customer without meaningful communication for four days and expecting them to simply wait without any idea what is happening. Had they communicated clearly and consistently from the beginning, this would have been a very different experience. Unfortunately, the lack of communication, the repeated emphasis on not having an appointment, and the inability to get anyone on the phone made this an extremely frustrating experience. Customers deserve to know what is happening with their vehicle so they can make reasonable decisions about their transportation and their time.

I booked a recall appointment at this location a month in advance for a dangerous safety issue where the car could potentially explode and cause a fire. Living an hour and twenty minutes away, I called ahead of time to ask if I could drop my car off the day before, which I was told yes to. When I arrived, I put my keys in a sealed mail envelope I had clearly labeled with my appointment number, plates, phone number, make, and time and day of the appointment. I placed that inside their larger drop-off envelope, which I left blank ... Read More

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Google - Aug 26, 2026

I booked a recall appointment at this location a month in advance for a dangerous safety issue where the car could potentially explode and cause a fire. Living an hour and twenty minutes away, I called ahead of time to ask if I could drop my car off the day before, which I was told yes to. When I arrived, I put my keys in a sealed mail envelope I had clearly labeled with my appointment number, plates, phone number, make, and time and day of the appointment. I placed that inside their larger drop-off envelope, which I left blank because I did not have a pen, but mine inside had everything anyway. For days and even weeks leading up to this, I had been receiving their automated text messages and emails reminding me of the appointment. But when my appointment time came and went, I didn't receive a single message. That afternoon, ready to pick up my car, I drove over an hour back to the service department. I saw my car had been moved from where I left it, so I assumed they took it in. But when I went inside, they told me my name, number, car, and email were not in the system. The staff insisted that my car did not exist in their records. They even pointed to a completely different car of the same make under a different name and said we couldn't take it because the owner had to pick it up (which wasn't even my car). After about twenty minutes, they finally found my car. The person who filed it in stated they hadn't done the recall because they didn't have the information and excused it by saying, "We had a busy morning." But how could they claim not to have my information when they literally had to pull my keys out of a labeled envelope, move my car, and had spent weeks texting me about the appointment? They gave us two ridiculous options: take the car as-is, completely untouched by a mechanic, while trying to charge a roughly $200 diagnostic fee for an unrelated check-engine light (which I already knew was just a dirty catalytic converter that I had already fixed, just hadn't turned the light off for yet), or drive all the way home and waste more gas, time, and work to come back the next day. So I took the only option I really had and left them my car for another night. The next afternoon they gave us our keys back, offering no vouchers or anything for our wasted time resulting from their mistake. I have done recalls for other vehicles at other manufacturers and this has honestly never happened before. I don't recommend this location; I don't know if the Hyundai in Waterloo is better, but if you have to come to the Stew Hansen Hyundai service department, just be aware of every detail, and looking at other 1-star reviews I honestly would not put it past them.

Took my vehicle to be serviced under warranty, if you are a women they will try and get over on you. They were claiming they were unable to find any history of a code from my check engine light being on. I had my significant other call and speak with them and then I did not hear from them for over a week. They surprisingly were then able to find the codes and duplicate my problem. They are very short with you when speaking to them and try to talk over you the entire time. Both Jeremy and Matt (Matt ... Read More

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Google - Aug 10, 2026

Took my vehicle to be serviced under warranty, if you are a women they will try and get over on you. They were claiming they were unable to find any history of a code from my check engine light being on. I had my significant other call and speak with them and then I did not hear from them for over a week. They surprisingly were then able to find the codes and duplicate my problem. They are very short with you when speaking to them and try to talk over you the entire time. Both Jeremy and Matt (Matt checked me out the day I picked my vehicle up) They did not resolve one of the issues my car is still having. Very displeased with the service and their professionalism.

Please don't buy here. Shame on me for buying a 2nd car from them. They WAY under quote, then you're forced to pay the bill. They've created a monopoly because no other shops will or can work on their cars, so they can charge you whatever they'd like to because they know you can only have your Hyundai serviced with them! STAY AWAY! This place is the gift that keeps on giving! Book appointments for a regular oil change and they overbook EVERY SINGLE TIME and you wait for hours to get your vehicle. I can'... Read More

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Google - Aug 8, 2026

Please don't buy here. Shame on me for buying a 2nd car from them. They WAY under quote, then you're forced to pay the bill. They've created a monopoly because no other shops will or can work on their cars, so they can charge you whatever they'd like to because they know you can only have your Hyundai serviced with them! STAY AWAY! This place is the gift that keeps on giving! Book appointments for a regular oil change and they overbook EVERY SINGLE TIME and you wait for hours to get your vehicle. I can't wait until the free oil changes that come from Hyundai end so I never have to return to this awful place.

I had the chance to work with Allison Wyatt at Stew Hansen Hyundai, and I was genuinely very impressed by her service, attitude and responsiveness. She was a great listener, incredibly helpful and accommodated my every need as a buyer. Even though I wasn’t able to move forward with Allison, I’m so grateful for her time, service & attentiveness. I would highly recommend anyone looking for a vehicle to work with Allison. Thank you so much for everything!

Making a service appointment has become incredibly frustrating with the new phone and online system. It's almost impossible to get in touch with an actual person, and once your vehicle is dropped off, you're basically left waiting for someone to contact you. There is no easy way to reach anyone if you have questions. I scheduled a recall repair and was specifically told it would take all day. Since I live in Ames and couldn't be without my vehicle for an entire day, I dropped my car off the night before and arranged a ride home. Three ... Read More

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Google - Jul 29, 2026

Making a service appointment has become incredibly frustrating with the new phone and online system. It's almost impossible to get in touch with an actual person, and once your vehicle is dropped off, you're basically left waiting for someone to contact you. There is no easy way to reach anyone if you have questions. I scheduled a recall repair and was specifically told it would take all day. Since I live in Ames and couldn't be without my vehicle for an entire day, I dropped my car off the night before and arranged a ride home. Three hours after the dealership opened, I received a call saying my vehicle was already finished. If the repair only took a few hours, why was I told to expect an all-day service? Because of that inaccurate information, I made two completely unnecessary trips between Ames and the dealership, had to leave work early to pick up my vehicle, wasted gas, added unnecessary miles to my car, spent extra time arranging transportation, and lost wages. On your website, you say "People are number one," your favorite three words are "We Hear You," and that you "put customers' needs first." You also say your company is built on the values of treating people R.I.G.H.T. Unfortunately, that wasn't my experience. Putting customers first means respecting their time as much as you respect their business. If I had been given an accurate estimate, I could have planned my day accordingly and avoided multiple unnecessary trips between Ames and the dealership. Customer service isn't just repairing a vehicle—it's communicating clearly, listening to customers, and recognizing that their time has value. Based on my experience, the service I received did not reflect the values your dealership proudly promotes on its website. I hope this experience encourages improvements in communication so future customers receive the level of service your mission statement promises.

I visited Stew Hansen Hyundai today and had a very disappointing experience with a salesperson named Christine. I was genuinely surprised by how unprofessional the interaction was. When I asked a question about the vehicle’s interior, she made a face and responded with “Aeeh?” while gesturing for me to repeat myself. I repeated my question, but the way she reacted made me feel uncomfortable and embarrassed. It did not feel respectful or customer-focused. Because of how uncomfortable I felt, I asked to work with a different salesperson. She did bring another salesperson over, but instead of simply handing off ... Read More

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Google - Jul 25, 2026

I visited Stew Hansen Hyundai today and had a very disappointing experience with a salesperson named Christine. I was genuinely surprised by how unprofessional the interaction was. When I asked a question about the vehicle’s interior, she made a face and responded with “Aeeh?” while gesturing for me to repeat myself. I repeated my question, but the way she reacted made me feel uncomfortable and embarrassed. It did not feel respectful or customer-focused. Because of how uncomfortable I felt, I asked to work with a different salesperson. She did bring another salesperson over, but instead of simply handing off the interaction professionally, she remained standing nearby. I handed my ID to the other salesperson and asked, “Are you going to be the one to process it?” Afterward, she walked into the office with him, and I could hear loud laughter from where I was sitting. Whether or not it was directed at me, given the circumstances it created the impression that I was being mocked. A car purchase or lease is a significant decision, and customers should feel respected throughout the process. Unfortunately, this experience made me feel uncomfortable rather than welcomed. I hope management takes this feedback seriously and reminds all staff that professionalism, respect, and courtesy are essential when interacting with customers.

Yes, you can buy a car here, but I'd suggest against it. I helped co-sign for vehicle a little over a year ago. The first issue is they did not stock the vehicle on the website. They instead pushed a more expensive, yet a body damaged version. It was supposedly "Certified pre-owned", whatever that means. I was tired of naive at the time and didn't think about looking too closely. Now a little past a year in the engine failed. It's had service and regular checkups at a local and reliable mechanic. I've called ... Read More

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Google - Jul 20, 2026

Yes, you can buy a car here, but I'd suggest against it. I helped co-sign for vehicle a little over a year ago. The first issue is they did not stock the vehicle on the website. They instead pushed a more expensive, yet a body damaged version. It was supposedly "Certified pre-owned", whatever that means. I was tired of naive at the time and didn't think about looking too closely. Now a little past a year in the engine failed. It's had service and regular checkups at a local and reliable mechanic. I've called and asked for quotes, but I've been told to wait and have a service advisor call me back. I've called in multiple times in the past week, and I still have not heard an answer. I understand that they would want to take a look at it to pre-determine whether or not it requires a full engine swap. Considering I have to have it towed to their location, I'd rather have a worst case quote instead of going in blind. The salesperson and phone representative have been very nice and helped as much as they can, but as of the service advisor, which I have not seen or talked to, I cannot say. Edit Update: It has been over a month since I was promised a call back from multiple receptionists reguarding pricing on the engine replacement. I have not heard anything from them and I don't expect to. The auto reply from bad reviews is great to know they care about reviews more then they do existing customers.

Like so many others on here, I would give this zero stars if I could. I love Hyundai and have driven Hyundai cars for 20 years. Currently, I’m seriously considering not getting a Hyundai only because I can’t stand the thought of being tethered to this horrible service department for any longer. For a basic oil change, You pick a time for your appointment but nobody tells you it is just an estimate; not actually an appointment time. So when you drop your car off the night prior for an 11 AM appointment, you expect to have it back early ... Read More

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Google - Jul 16, 2026

Like so many others on here, I would give this zero stars if I could. I love Hyundai and have driven Hyundai cars for 20 years. Currently, I’m seriously considering not getting a Hyundai only because I can’t stand the thought of being tethered to this horrible service department for any longer. For a basic oil change, You pick a time for your appointment but nobody tells you it is just an estimate; not actually an appointment time. So when you drop your car off the night prior for an 11 AM appointment, you expect to have it back early in the afternoon, right? Not so much. My car didn’t start being worked on until 2 PM. At that same time, I was told the tires I ordered for my car three weeks ago had not actually been ordered. I was given the choice of having them put on a different set of tires They had in stock or to come back in a couple days after they actually ordered the tires that I called to order three weeks ago. No apologies, no anything. Just a take it or leave it situation. I have had errors on my bill before. The bill is extremely confusing and nobody explains it to you. There are fees for everything. You are notified your car is ready through a link inside of a text message that you may or may not see. Nobody calls. You get the bill through another link in another text message that you may or may not see. You go in to pay at the service desk where they cannot explain anything about your bill to you. If you’re lucky, a service advisor is free that they can call up to talk to you. When they changed the tires on my car, they sent me a link in a text message that I needed new brakes and rotors. An $800 job. And I’m told about it through a text message an hour and a half before they close. When I called them to talk about this, I was told they didn’t have the materials in stock anyhow, and that they could fit me in between appointments on a different day to get it done. Whatever that means. Also, they had my car the entire day and my bill was $1300. You would think that they could swing it through the car wash while it was there. But, no. The only other Hyundai dealership is hours away. If you have any other choice of a car, take it. I’m honestly surprised Hyundai doesn’t do something because this service department is giving their brand a bad name.

Do not recommend purchasing their Advantage Care program for oil changes. We purchased a new Palisade in 2025 and were assured we would be able to get timely oil changes. Well our vehicle is ready for an oil change and they have no availability for 3 weeks to do an oil change. I asked if they would reimburse me for going somewhere else and they said no. Would recommend Hyundai to stop selling this “Advantage Care” when you can’t service your customers on time.

Truly got the bait and switch. I didn't have a good experience with my first sales person, or the sales person I last spoke with on the day. We agreed upon a price, great lets sign the papers, and then he comes back out and says that if I don't finance with them the will add 3,000 to the price. Tread lightly if you want to buy a Hyundai.

I can’t speak to their sales department as I have no experience there - However, my first experience here in their service department was less than great. Upon arrival, I overheard and witnessed a service tech be incredibly rude to a customer who was just trying to compliment the service she received. The tech was rude and defensive with the customer. My tech showed no initiative to get me in and out in a timely manner. I have a fleet vehicle and the fleet management company has to be contacted prior to any service work. My tech sat on ... Read More

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Google - Jul 1, 2026

I can’t speak to their sales department as I have no experience there - However, my first experience here in their service department was less than great. Upon arrival, I overheard and witnessed a service tech be incredibly rude to a customer who was just trying to compliment the service she received. The tech was rude and defensive with the customer. My tech showed no initiative to get me in and out in a timely manner. I have a fleet vehicle and the fleet management company has to be contacted prior to any service work. My tech sat on hold for 30 minutes before informing me they hadn’t started any work on my car (currently sitting at an 1.5hrs at the dealership for an oil change and tire rotation). Once I was informed of the delay, I got ahold of the fleet management company almost immediately and got the authorization for the service to begin. (That was 57 minutes post appointment time). Less than pleased!

It’s too bad after all of the years of us buying Hyundai that we are moving on after a lemon law 2026 palisade. All kinds of noises and they have finally given up.. I’m ok with a problem vehicle, what I’m not ok is a horrible dealership that hasn’t contacted us in 30 days. The mangers don’t give a shit either. Run form them

Had bad experience with oil change maintenance program. Sales associate, service dept, manager and manual all have conflicting information on qualifying for free oil change under this program. Manager has failed to return my emails. Cant get through on phone line to speak with him. I had to pay for an oil change, which by what manager stated should be every 7500 miles I should have received free under the program by his words. Probably why this program is no longer available. I have a 2024 Tucson.

I continue to get a loss of signal warning for the cameras on my car. It is a 2025 Hyundai Tucson and the issue first occurred perhaps 3 months after the purchase of the vehicle. The vehicle is about 7 months old now and the issue has not been resolved. The first time I took it in they told me it was an intermittent problem and that I should bring it in when it fails. It continued to be an issue that did worsen but remained intermittent. When I took it in roughly three weeks ago I was told the issue was a ... Read More

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Google - Jun 11, 2026

I continue to get a loss of signal warning for the cameras on my car. It is a 2025 Hyundai Tucson and the issue first occurred perhaps 3 months after the purchase of the vehicle. The vehicle is about 7 months old now and the issue has not been resolved. The first time I took it in they told me it was an intermittent problem and that I should bring it in when it fails. It continued to be an issue that did worsen but remained intermittent. When I took it in roughly three weeks ago I was told the issue was a loose connection. The cameras on the vehicle worked one day before the issue returned. When I called to make another appointment I was told the earliest I could bring it in was over two weeks out which I believed to be unacceptable for work not performed correctly and for something I perceive to be a safety issue. When I asked to have a loaner while my car was in the shop I was told it would have to be determined if a collision had occurred. Something that should have been determined when I was told a loose connection was found which leads me to believe that no loose connection was found but simply a reboot of the computer was performed. No collision has occurred. I called to talk to the service manager and left a message. Over a week has gone by and I have not received a call back from the service manager.

Connor was great for the sale part. The problem was waiting OVER 3 hours for an oil change/inspection. Appointment was 10:30, we got the truck back after 1:30! I was going to drive a Chevy Trax they had & talked to a sales person who said he could try to get our truck out faster if i wanted to see the Trax. Shady!!! Shottenkirk is where i'll buy my SUV.

Collision Dept - Terrible

What is the point of getting a warranty or service done with vehicle when you can’t get in within 2 weeks to a month? This has been occurring since I bought my vehicle in 2020. My next vehicle will not be purchased at Stew Hansen.

When I first purchased my car here in 2023 I had a great experience and was excited to be part of the Hyundai family. Since then, I have only had problems with service with little action taken by the company to rectify the issues. I am beyond frustrated by the lack of satisfactory customer service especially after coming back despite previous issues. I have now learned from my mistakes and will be taking my business elsewhere. Edit: I sent an email to the one provided in the comments below and never received a reply. Terrible customer service.

Too long to make repairs. Loaner was an expensive rental.

Super over priced and they sent me home with no oil in my engine.

Waited 90 minutes then texted Service Rep 3 times every 10 minutes with no response and hunted him down . Finally they admitted they coded it incorrectly and would be another 45 minutes I needed car for another appointment. We agreed next morning same time . Next day still took 90 minutes This was 2nd oil change withe current car. First also had text to Service Advisor ignored. Have not bought cars at this location in years as Sales Reps were difficult to work with Bought last 2 Hyndai's 100 miles away but thats too far to drive for service

I went to pick up my car and service person was rude and said to me “I am so busy as I am the only person here trying to check all of these people out at 5:45 pm, why is it that everyone comes at this time of day, all at once? Please go to checkout to pick up your car.” Which I initially did, but sign at checkout desk said to go to service center. I then waited after getting yelled at by service center man, finally lady at checkout was rude and treated me like she was disgusted I ... Read More

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Google - May 28, 2026

I went to pick up my car and service person was rude and said to me “I am so busy as I am the only person here trying to check all of these people out at 5:45 pm, why is it that everyone comes at this time of day, all at once? Please go to checkout to pick up your car.” Which I initially did, but sign at checkout desk said to go to service center. I then waited after getting yelled at by service center man, finally lady at checkout was rude and treated me like she was disgusted I was there to pay and pick up my car. It just got worse as to each department I went to. Then for an hours worth of service it came to almost $400 for just an oil leak. I hope to not have to go to Stew Hansen’s Hyundai again! Totally terrible customer service and cost was astronomical! I will find another place to go to for service. 0 to negative (if possible) rating! I wonder what Stew Hansen would say about this if he were still around. Terrible customer service! I had to choose 1 star or it wouldn’t post. I want other customers to know what you are dealing with when you drop your vehicle off for service. 🙄

Every time I've gone there, the service department has been unhelpful-I've gone twice and had the same issue and they were unable to resolve it. The service desk, you've got one lady running around for a customer and another that is sitting at the counter at her computer and doesn't acknowledge anyone. When I ask for help she rudely points me in the right direction. They get 2 stars only because the parts department has been the only other interaction that I've had and they were atleast friendly and did their job. I wish there were ... Read More

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Google - May 26, 2026

Every time I've gone there, the service department has been unhelpful-I've gone twice and had the same issue and they were unable to resolve it. The service desk, you've got one lady running around for a customer and another that is sitting at the counter at her computer and doesn't acknowledge anyone. When I ask for help she rudely points me in the right direction. They get 2 stars only because the parts department has been the only other interaction that I've had and they were atleast friendly and did their job. I wish there were another Hyundai dealership nearby, because this one disappoints time and time again.

Staff was nice and friendly as expected, the issue I have has nothing to do with the staff but rather the quality of cars they are selling, I went in to look at a VW Tiguan, looks good, drove nice. Clear photos that matched the condition I saw it in. But the car fax show “ minor damage” sold with a clean title…. I googled the VIN number and found the photos of the full accident the vehicle was in, after seeing that I went out and popped the hood and even found several broken plastic pieces under the hood from ... Read More

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Google - May 26, 2026

Staff was nice and friendly as expected, the issue I have has nothing to do with the staff but rather the quality of cars they are selling, I went in to look at a VW Tiguan, looks good, drove nice. Clear photos that matched the condition I saw it in. But the car fax show “ minor damage” sold with a clean title…. I googled the VIN number and found the photos of the full accident the vehicle was in, after seeing that I went out and popped the hood and even found several broken plastic pieces under the hood from the damage. Showed the salesman the broken pieces and the photos of the damaged. He was professional and kind but shocked that I found those. He offered to show us a year older model of the same car…but that one was also in an accident. Never-less I took my business to another dealer to purchase a quality vehicle, buyer be ware

I've used Stew Hansen in the past for repair work and their service people were great. However, I called today to get an idea of how much an inspection would cost for my brakes and could only get through to an AI "scheduler". There was no way to talk to a real person and get some information before I scheduled an appointment. I don't want to work with a business that doesn't prioritize human interactions / customer service. When I called honest wrenches afterwards not only did I talk to somebody immediately, but they were very ... Read More

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Google - May 22, 2026

I've used Stew Hansen in the past for repair work and their service people were great. However, I called today to get an idea of how much an inspection would cost for my brakes and could only get through to an AI "scheduler". There was no way to talk to a real person and get some information before I scheduled an appointment. I don't want to work with a business that doesn't prioritize human interactions / customer service. When I called honest wrenches afterwards not only did I talk to somebody immediately, but they were very knowledgeable and gave me a bunch of information to consider before even scheduling an inspection. I'm a bit sad that Stew Hansen's has decided to go the route of AI and have less human employees.

We have had our last service visit at Stew Hansen Hyundai. Booked our appointment for 1:45 for just an oil change and tire rotation. Did not get our vehicle back until after 4:00pm. We used to be able to drop it in the morning and take the shuttle to work but they decided work was too far away and discontinued the shuttle. Never again will we waste over 2 hours waiting on an oil change. Life is too short and there's too many other places that can do it quicker.

Frustrating, slow, unresponsive to concerns, not familiar with the unique features of the cars they sell

Absolutely unacceptable service. 0 stars. We purchased a brand new 2026 vehicle from Stew Hansen with the understanding that routine service—like the first three oil changes—would be handled professionally. That could not be further from what we experienced. What should have been a simple, basic oil change turned into a complete failure of coordination and accountability. My husband called more than two hours in advance to confirm the vehicle would be ready and was told it would be. He then went in during his 30‑minute lunch break, only to find out that was completely untrue. To make matters worse, Ben ... Read More

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Google - May 13, 2026

Absolutely unacceptable service. 0 stars. We purchased a brand new 2026 vehicle from Stew Hansen with the understanding that routine service—like the first three oil changes—would be handled professionally. That could not be further from what we experienced. What should have been a simple, basic oil change turned into a complete failure of coordination and accountability. My husband called more than two hours in advance to confirm the vehicle would be ready and was told it would be. He then went in during his 30‑minute lunch break, only to find out that was completely untrue. To make matters worse, Ben Borland couldn’t be bothered to have the invoice prepared despite repeated follow-ups. The front desk staff were clearly trying to salvage the situation, constantly chasing him down just so they could do their jobs—but the lack of urgency and professionalism on his part brought everything to a standstill. And the breaking point? They lost our car keys. Leaving my husband stuck, late returning to work, and dealing with a situation that should never happen at a dealership of this scale. This level of incompetence is shocking, especially from a dealership where my family has purchased multiple $50,000+ vehicles. Loyalty clearly means nothing here. The service department has deteriorated to the point where I would strongly caution anyone from expecting even basic competence.

Really disappointed with our experience today. My wife took time off work to bring our Palisade in for a routine oil change and tire rotation. After waiting for 2.5 hours, she had to ask for an update only to be told she hadn't been checked in properly. Taking time off work for maintenance is hard enough; having that time wasted due to a clerical error is frustrating. I hope the service team can improve their communication and check-in process so other customers don't have their morning wasted.